Welcome to

Your Carrier Connection

Check out your health care insurance carrier choices—and see all the unique features and services they have to offer YOU. Discover what each provides, see the doctors included in their network—then decide for yourself.

Watch a short video to see why all insurance carriers are not alike.

Medical

Dental

Vision

Carrier Name:

Aetna

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://www.aetna.com/aon/fi/2021

Once you’re a member (website):

https://www.aetna.com

Customer Service Hours:

Monday - Friday: 8:00 am - 6:00 pm local time

Phone Number:

1.855.496.6289

Who We Are:

As a member, enjoy dental care that focuses on ease, simplicity and service. You can choose from a selection of affordable plans and programs.

Carrier Name:

Aetna

Areas We Serve:

Offered in all states except AK, ID, MT, WY, MO and SD. Availability in some states may be limited.

Before you’re a member (preview site):

https://www.aetna.com/aon/fi/2021

Once you’re a member (website):

https://www.aetna.com

Customer Service Hours:

Monday - Friday: 8:00 am - 6:00 pm local time

Phone Number:

1.855.496.6289

Who We Are:

At Aetna, we’re not just a health insurance company. We’re a health company that understands that your health is about more than just coverage and costs.

Carrier Name:

Blue Cross Blue Shield

Areas We Serve:

Available nationally

Before you’re a member (preview site):

http://www.bcbsil.com/aon

Once you’re a member (website):

https://www.bcbsil.com/member/register

Customer Service Hours:

Monday - Friday 8:00 a.m. - 6:00 p.m. CT

Phone Number:

1.877.217.7986

Who We Are:

Find out why nearly one in three Americans choose a Blue Cross and Blue Shield Plan. Access to a large, national provider network, wellness resources, discount and points programs, and great service are just a few of the features you get when you sign up with Blue Cross and Blue Shield of Illinois.

Carrier Name:

Cigna

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://connections.cigna.com/aonactivehealth-2021/

Once you’re a member (website):

https://my.cigna.com

Customer Service Hours:

Customer service advocates are available 24 hours a day, 7 days a week.

Phone Number:

1.855.694.9638

Who We Are:

A healthy partnership starts here. Cigna provides affordable, predictable, and simple health and wellness solutions for real life. Regardless of your unique needs, we have a plan for you, at a price you can afford. Offered by Cigna Health and Life Insurance Company or its affiliates.

Carrier Name:

Cigna

Areas We Serve:

Generally offered in most states, except MN, ND. Limited availability in MI.

Before you’re a member (preview site):

https://connections.cigna.com/aonactivehealth-2021/

Once you’re a member (website):

https://my.cigna.com

Customer Service Hours:

Cigna One Guide® personal guides are available Monday - Friday: 8:00 a.m. - 9:00 p.m. EST.

Outside of the standard hours, customer service advocates are available 24 hours a day, 7 days a week.

Who We Are:

For over 225 years, Cigna has made it our mission to improve the health, well-being, and peace of mind for our customers - delivering quality care at an affordable price. Especially in times of uncertainty, you can count on us to work hard and help you safeguard your health and financial stability.

Carrier Name:

Dean/Prevea360

Areas We Serve:

South Central and Northeastern Wisconsin

Before you’re a member (preview site):

http://aon.deanhealthplan.com/

Once you’re a member (website):

http://aon.deanhealthplan.com/

Customer Service Hours:

Mon - Thurs: 7:30 a.m. - 5:00 p.m. CST
Friday: 8:00 a.m. - 4:30 p.m. CST

Phone Number:

1.877.232.9375

Who We Are:

With access to more than 4,000 practitioners and close to 200 primary care sites and 28 hospitals, Dean Health Plan connects a strong network of health care providers, innovative hospitals, and comprehensive insurance coverage into one integrated health care system working for you.

Carrier Name:

Delta Dental (Bronze, Silver, and Gold)

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

http://ddil.deltadentalexchange.com/

Once you’re a member (website):

http://www.deltadentalil.com

Customer Service Hours:

Monday - Thursday: 7:00 a.m. - 7:00 p.m. CST Friday: 7:00 a.m. - 6:00 p.m. CST

Our IVR phone system where enrollees can access network dentist information and claim status is available 24 hours a week

Phone Number:

1.800.323.1743

Who We Are:

Delta Dental protects more smiles than anyone. As the nation’s leading dental insurance provider, we make it easy to keep your smile healthy with specialized expertise and the largest network of dentists.

Carrier Name:

Delta Dental (Platinum)

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

http://ddca.deltadentalexchange.com/

Once you’re a member (website):

http://www.deltadentalins.com

Customer Service Hours:

PPO - Monday-Friday: 7:15 a.m. - 8:00 p.m. EST
DHMO - Monday - Friday: 8:00 a.m. - 9:00 p.m. EST

Phone Number:

1.800.471.8073

Pre-enrollment Phone Number:

1.800.546.9751

Who We Are:

Delta Dental protects more smiles than anyone. As the nation’s leading dental insurance provider, we make it easy to keep your smile healthy with specialized expertise and the largest network of dentists.

Carrier Name:

EyeMed

Areas We Serve:

Available nationally

Before you’re a member (preview site):

https://www.eyemedexchange.com/aon/

Customer Service Hours:

Mon - Sat: 7:30 a.m. - 11:00 p.m. EST
Sundays: 11:00 a.m. - 8:00 p.m. EST
Closed: Easter, Thanksgiving and Christmas

Phone Number:

1.844.739.9837

Who We Are:

Driven to become the nation’s first choice for vision benefits, EyeMed seeks to give you choice and to make using your benefits easy. We’re focused on developing innovative benefit solutions and the networks you want. Visit eyemed.com.

Carrier Name:

Geisinger Health Plan

Areas We Serve:

Generally available in PA

Before you’re a member (preview site):

https://geisinger.org/aon

Once you’re a member (website):

https://www.geisinger.org/member-portal

Customer Service Hours:

Monday - Friday: 7:00 a.m. - 7:00 p.m. EST
Saturday: 8:00 a.m. - 2:00 p.m EST

Phone Number:

1.844.390.8332

Who We Are:

Choosing a good health insurance plan is more important than ever. With Geisinger Health Plan, we cover the services you need and help you stay healthy by better managing your healthcare needs.

Carrier Name:

Health Net

Areas We Serve:

Oregon and select markets in California

Before you’re a member (preview site):

https://www.healthnet.com/myaon

Once you’re a member (website):

https://www.healthnet.com/myaon

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 6:00 p.m. PT

Phone Number:

1.888.926.1692

Who We Are:

Health Net.… Coverage for every stage of life™

Carrier Name:

Kaiser Permanente

Areas We Serve:

Generally available in CA, CO, DC, GA, MD, VA, OR, and southwest WA

Before you’re a member (preview site):

http://kp.org/aon

Once you’re a member (website):

http://www.kp.org

Customer Service Hours:

CA: 24/7 except major holidays
CO: Mon - Fri: 8:00 a.m. - 5:00 p.m. MST
GA: Mon - Fri: 7:00 a.m. - 7:00 p.m. EST
DC, MD, VA: Fri: 7:30 a.m. - 5:30 p.m. EST
OR and WA (Vancouver/Longview area): Mon - Fri: 8:00 a.m. - 6:00 p.m. PST

Pre-enrollment Phone Number:

1.877.580.6125

Who We Are:

Experience the Kaiser Permanente difference. To be healthy, you need quality care that’s simple, personalized, and hassle-free. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.

Carrier Name:

Kaiser Permanente

Areas We Serve:

Generally available in WA

Before you’re a member (preview site):

https://kp.org/wa/aonactivehealth

Once you’re a member (website):

https://wa-member.kaiserpermanente.org

Customer Service Hours:

WA (outside Vancouver/Longview area): Mon - Fri: 8:00 a.m. - 6:00 p.m. PST

Phone Number:

1.855.407.0900

Who We Are:

Experience the Kaiser Permanente difference. To be healthy, you need quality care that’s simple, personalized, and hassle-free. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.

Carrier Name:

Medical Mutual

Areas We Serve:

Generally available in OH

Before you’re a member (preview site):

http://www.medmutual.com/aon

Once you’re a member (website):

https://member.medmutual.com

Customer Service Hours:

Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST

Phone Number:

1.800.541.2770

Pre-enrollment Phone Number:

1.800.677.8028

Who We Are:

We care about the health and wellbeing of Ohioans. That’s why we offer high-quality health insurance plans with access to the doctors and hospitals you know and trust. Plus, prescription drug coverage, personalized wellness programs and more.

Carrier Name:

MetLife

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://www.metlife.com/aon-exchange

Once you’re a member (website):

https://www.metlife.com/mybenefits

Customer Service Hours:

Monday - Friday 8:00 a.m. - 11:00 p.m., ET
Saturday 10:00 a.m. - 11:00 p.m., ET
Sunday 10:00 a.m. - 11:00 p.m., ET

Phone Number:

1.888.309.5526

Who We Are:

MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. We are also the largest commercial dental insurance carrier in the U.S. and offer both dental and vision benefits on the Aon Active Health Exchange.

Carrier Name:

MetLife

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://www.metlife.com/aon-exchange

Once you’re a member (website):

https://www.metlife.com/mybenefits

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 11:00 p.m. EST

Phone Number:

1.888.309.5526

Who We Are:

MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. We are also the largest commercial dental insurance carrier in the U.S. and offer both dental and vision benefits on the Aon Active Health Exchange.

Carrier Name:

Priority Health

Areas We Serve:

Available in the lower peninsula of MI

Before you’re a member (preview site):

https://www.priorityhealth.com/aon

Once you’re a member (website):

https://member.priorityhealth.com/

Customer Service Hours:

Monday -Thursday 7:30 a.m. -7:00 p.m. EST
Friday 9:00 a.m. - 5:00 p.m. EST
Saturday 8:30 a.m. - noon EST

Phone Number:

1.833.207.3211

Who We Are:

Looking for a health plan that fits with your lifestyle? We work hard to create health insurance plans that work for you, your family, your health status and your budget. From cost cutting tools to nationally-recognized customer service, Priority Health delivers a better experience.

Carrier Name:

UnitedHealthcare

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://welcometouhc.com/aon5

Once you’re a member (website):

https://www.myuhc.com

Customer Service Hours:

Monday - Friday: 7:00 a.m. - 10:00 p.m. EST

Phone Number:

1.888.571.5218

Who We Are:

UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.

Carrier Name:

UnitedHealthcare

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://welcometouhc.com/aon5

Once you’re a member (website):

http://myuhc.com

Customer Service Hours:

Customer Care Center:
Monday - Friday: 7:00 a.m. - 7:00 p.m. EST

Transaction Center: Monday - Friday: 8:00 a.m. - 5:00 p.m. PT

Phone Number:

1.888.297.0878

Who We Are:

UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.

Carrier Name:

UnitedHealthcare

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://welcometouhc.com/aon5

Once you’re a member (website):

https://www.myuhcvision.com

Customer Service Hours:

Monday - Friday: 7:00 a.m. - 10:00 p.m. CT Saturday: 8:00 a.m. - 5:30 p.m. CT

IVR and website is available 24 hours a day, seven days a week.

Phone Number:

1.888.571.5216

Who We Are:

UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.

Carrier Name:

UPMC Health Plan

Areas We Serve:

Generally available in PA

Before you’re a member (preview site):

https://www.upmchealthplan.com/aon/

Once you’re a member (website):

https://www.upmchealthplan.com/members/

Customer Service Hours:

Monday-Friday: 7:00 a.m. - 7:00 p.m. EST Saturday: 8:00 a.m. - 3:00 p.m. EST

Phone Number:

1.844.252.0690

Who We Are:

Here’s the plan for getting the high-quality care you and your family deserve: Choose UPMC Health Plan. When you do, you can expect the best.

Carrier Name:

VSP Vision Care

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

http://aon.vspexchange.com

Once you’re a member (website):

https://www.vsp.com/login

Customer Service Hours:

Monday - Friday: 5:00 a.m. - 8:00 p.m. PT
Saturday: 7:00 a.m. - 8:00 p.m. PT
Sunday: 7:00 a.m. - 8:00 p.m. PT

Phone Number:

1.877.478.7559

Who We Are:

Your well-being is at the core of everything we do. VSP® Vision Care gives you access to quality eye care from VSP network doctors with low out-of-pocket costs. Get the most out of your vision plan with up to 98K provider access points including independent doctors, popular retailers, and online.

Get Carrier Ratings

See how others have rated their health carriers on a variety of measures, such as customer service, network of providers, and online experience. These consumer ratings and specific comments are available at upoint.aon.com during enrollment and throughout the year.

* Your specific medical options are based on where you live. You’ll be able to see the options available to you when you enroll. If you live outside the service areas of all the insurance carriers, you can choose an out-of-area option at the Silver coverage level. Aetna will be the insurance carrier. (Note: Coverage may be slightly different than the Silver option on this site. Refer to upoint.aon.com for details.)

Make It Yours To Go