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How to Get Care

When you get care, it helps to know what you can expect:

Getting Care at the Doctor’s Office

Present your medical ID card at your doctor’s office to get discounted rates. Ask your doctor to file a claim with your insurance carrier and bill you after the carrier processes the claim.

Have an HSA or FSA?
Don’t present your debit card at the doctor’s office—just your medical ID card! Wait to pay until you get your doctor’s bill. Then, you can pay with your HSA, FSA, or pay another way—it’s your choice!


Filling Prescription Drugs at a Retail Pharmacy

Present your medical ID card each time you drop off a prescription. If payment is due, you pay out of pocket. Or you can pay with your HSA or FSA if you have one.


Know When You’ll Owe

If your doctor bills services as preventive care or your medication is listed as preventive on the formulary, you’ll owe nothing. For other types of covered services or non-preventive prescription drugs, you could owe a deductible, copay, and/or coinsurance.


Remember: You’ll Pay Less With In-Network Providers

You can check the provider directory on UPoint at upoint.aon.com or refer to your insurance carrier’s website.

If a doctor is out-of-network and you still want to see him or her, check the cost with the doctor before you get care.

Then, ask the doctor to confirm the portion that will be covered by your medical insurance carrier and the portion for which you will be responsible.

That way, you’ll be prepared for any potentially significant costs.

Remember: Not all options cover out-of-network care.


Make It Yours To Go